---
title: "We Got This Wrong. And We Are Fixing It - News / Announcements - HubSpot Community"
source: "https://community.hubspot.com/t/we-got-this-wrong-and-we-are-fixing-it/152063?sort=top"
domain: "community.hubspot.com"
type: "article"
summarized_at: "2026-07-22"
canonical: "https://tl-dr.cc/s/we-got-this-wrong-and-we-are-fixing-it-news-announcemen-R7jt"
---

# We Got This Wrong. And We Are Fixing It - News / Announcements - HubSpot Community

**Source:** [community.hubspot.com](https://community.hubspot.com/t/we-got-this-wrong-and-we-are-fixing-it/152063?sort=top)  
**Summarized:** 2026-07-22  

- HubSpot is reversing controversial July 1 terms of service changes that would have allowed data usage for "Trusted Prospecting" enrichment without proper transparency.
- The company admits it failed to clearly communicate how customer CRM data (contacts, deals, recordings, custom fields) would be used and didn't adequately explain opt-in controls.
- Going forward, any new enrichment features using customer data will be fully opt-in with upfront, clear control over participation and data usage.
- HubSpot reaffirms that customer CRM data belongs to customers and will never be used without permission or in unexpected ways.

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*AI summary by [tl;dr](https://tl-dr.cc) · [View full page](https://tl-dr.cc/s/we-got-this-wrong-and-we-are-fixing-it-news-announcemen-R7jt)*